Outsourcing: A Recipe for Success
Introduction There is a body of research that suggests many outsourcing deals are not delivering the benefits expected by client organisations. Common themes centre on a mixture of unexpected costs and issues surrounding the relationship. Yet despite these well publicised challenges there remains a significant client investment in outsourcing. In fact, the move towards outsourcing more core or strategic elements of the business coupled with the growing importance of greater collaboration with outsourcers is viewed as a way to achieve greater flexibility and agility These challenges and developments suggest that outsourcing continues to be viewed overall as significant in the realisation of business goals and strategies although there are many who are currently in existing outsourcing arrangements that are failing to deliver the benefits expected. It is our belief that outsourcing can be an effective strategy however there are a number of aspects that have to be unders...